SUMMARY & PURPOSE OF POSITION
Mortgage Loan Originators (MLOs) serve as the foundation of Gold Star’s business. The MLO will act as
the face of Gold Star and our representative in the community. We seek banking professionals who have a
passion to help others achieve security with safe and smart financial products, and demonstrate it through
motivation, self-discipline, and customer service. Those who are willing to challenge themselves to
develop alongside a dynamic, employee-first organization will find success at Gold Star.
Inside Sales MLOs will be primarily responsible for using web-based marketing strategies and telephone
sales techniques to expand Gold Star’s lending footprint to all corners of the United States, from the
comfort of one of our branch offices. This position also offers the opportunity to interact with the
community by promoting Gold Star’s products to financial services professionals and the public at large.
PRIMARY POSITION-SPECIFIC RESPONSIBILITIES
► Consult with prospective borrowers to determine their financial objectives and goals,
review/analyze credit and financial data, and pre-qualify applicants;
► Present options and alternatives for various financial products that Gold Star offers, explain rates
and terms in an easy to understand manner, and answer questions regarding the financing process;
► Maintain an in-depth knowledge of highly technical and evolving underwriting/lending
guidelines, investor regulations, and utilize specialized knowledge of loan products to interpret
these guidelines to assist the borrower in his/her understanding;
► Assist in gathering required loan underwriting documentation, and be the borrower’s primary
point of contact with Gold Star, always leaving him or her with a favorable impression;
► Determine the financial products that best meet the customer’s needs and financial circumstances,
and provide advice on the advantages and disadvantages of different financial products;
► Negotiate loan rates and terms on behalf of the consumer, and apply the borrower’s unique credit
profile to loan scenarios in order to provide financial options to the consumer;
► Monitor the loan from the point of origination through closing, and work closely with processors,
underwriters, closers, and staff to facilitate a smooth and compliant transaction;
► Develop and maintain lifelong relationships with consumers, business partners, and colleagues;
► Attend and complete all required training, maintain knowledge of all lending policies, procedures,
guidelines, and regulations, and complete all licensing prerequisites and requirements;
► Provide unsurpassed customer service;
► Complete other duties as assigned.
► High school or equivalent required;
► An Associate’s degree from an accredited college preferred;
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Gold Star Mortgage Financial Group
At least one ( l) year of experience in mortgage lending with demonstrated success in prospecting
and sourcing leads, telephone sales, and developing relationships required;
Verifiable track record of recent successful purchase and referral based sales volume;
Must have exceptional attention to detail and strong organizational skills;
Outstanding work ethic and time management skills;
Perform exceptionally well under pressure;
Possess strong oral and written communication skills;
Prior experience with Encompass, a plus.
The work environment is characteristic of an office setting. Rare lifting of up to 25lbs may be required.
Occasional travel may be required (generally less than 25%) to attend client closings, complete loan
applications, and meet with consumers.