Guest Services Coordinator for Stay Montana

Classified Posted by: Guest Services Coordinator for Stay Montana

Stay Montana is seeking a dynamic individual to join our team. Our Guest Services Coordinator position is a full-time position in one of the fastest growing vacation rental companies in Southwest Montana. If you enjoy serving people and want to be part of a team that puts “Service first”, then please submit your resume to info@staymontana.com or visit Indeedlisting.com to submit resume: https://www.indeed.com/jobs?q=Guest%20Services%20Coordinator&l&vjk=1aff8134fde4ddbe

Job Responsibilities:

  • Guest Communications for all confirmed guests until their departure
  • Help guests plan vacation activities & dining.
  • Confirm payment in full
  • Respond to guest emails within 24 hours (acknowledgement email within 4 hours)
  • Check Voicemail and return guest calls within 2 hours.
  • Up-selling
  • Update guest books prior to start of each season
  • Maintain a positive, productive relationship with residents, guests, owners and colleagues
  • Answer phones and greet customers according to service standards
  • Proficient with software programs for Stay Montana
  • Create and maintain electronic filing system for Stay Montana
  • Support Property Managers with scheduling inspections and guest arrivals
  • Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
  • Ensure compliance of all federal and state laws pertaining to housing and property management i.e. Fair Housing Act, Board of Realty Regulation and Montana Landlord and Tenant Act
  • Other projects and duties as assigned

Professional Requirements:

  • Attention to detail
  • Strong Communication and Time Management Skills
  • Computer skills required – Microsoft outlook, excel, & word

Qualifications:

  • Strong customer service skills & positive attitude
  • Ability to create strong relationships with guests & residents
  • Team Player with a passion for service
  • Strong desire to learn and grow with our team.

Compensation:

Rate of pay based on experience: $18.00 to $20.00/hour

Medical benefits after 60 days

Physical Requirements:

  • Must be able to work indoors and outdoors in variable weather conditions and temperatures.
  • Must have great communication skills in English language.
  • Required to be on your feet regularly to walk, kneel, push, pull, lift and carry items.

Job Type: Full-time

Schedule: Wednesday – Sunday 9-5 or 10-6 or 11-7

Job Type: Full-time

Pay: $18.00 – $20.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Referral program
  • Retirement plan
  • Vision insurance

Schedule:

  • 8 hour shift
  • Day shift
  • Holidays
  • Weekend availability

Education:

  • High school or equivalent (Preferred)

Experience:

  • Customer service: 1 year (Preferred)

Work Location: One location at 100 East Second Street, Suite 301, Whitefish, MT 59927